The best customer experience platform

Connect to your customers in a whole new way with the world’s #1 CRM platform that employees can access entirely over the Internet — there’s no infrastructure to buy, set up, or manage. Over 150,000 companies, both big and small, are growing their business with Salesforce.

Connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more with Salesforce Customer 360. With the Salesforce cloud-computing model, our CRM solutions can be customised and scaled quickly to meet the needs of medium and enterprise-sized businesses as they grow.

  • Sales - Grow your accounts, find new customers, and score more wins with Sales Cloud.
  • Service - Enhance your customer service, from call center software to self-service portals, with more responsive, intuitive, and flexible support that anticipates customer needs.
  • Marketing - Create exceptional cross-channel customer journeys that deliver personalised experiences across email, mobile, social, advertising, the web, and more.
  • Community Cloud - is a digital experience platform that enables companies of all sizes to build beautifully branded CRM-powered portals, forums, sites, and mobile apps faster than ever before.

The best customer experience platform

Fronde has been a Salesforce Partner since 2007.  Up to 60% CRM implementations fail, where poor user adoption accounts for 70% of failed CRM projects. Successful CRM implementations are built on our skills in customer strategy, technology delivery and support.  We create the optimal technology integration for your business which overcomes siloed operations and data. Choose Fronde and get an interoperable single solution. We specialise in Salesforce Integration for Medium to Large scale implementations.

Selecting your Salesforce integration partner is challenging.  Fronde can help you understand the implications for your industry vertical within the Salesforce context.  Our ideal client relationship starts with a briefing about your technology challenges.  It is easier to solve your IT problem before deciding on software selection than to retro-fit problem solving after technology has been chosen.

Take the first steps in your Salesforce Implementation with Fronde's Digital Initiative Roadmap which helps you think big, start small and scale fast. We begin with aligning your Customer Experience Strategy with your Business Strategy then mapping out a future pathway to co-create a series of initiatives that agile and design thinking methods are used to rapidly test and deploy business results.

Contact us about Salesforce today

IDC, September 2018

"Salesforce Lightning customers are creating significant value by enabling delivery of timely and highly relevant new applications and features to the business.... Results from this study include: 29% higher productivity, 57% faster IT development lifecycle; and $3.74 million higher revenue per organisation per year."