On the Public Holidays during the Christmas and New Year period, our Service Desk and After Hours Service Desk will address Priority 1 Incidents and Priority 2 Incidents in the normal manner. Escalations for any Priority 1's and/or Priority 2's as appropriate will be managed by our Incident Manager via the Service Desk. (Normal After Hours processes).
On the normal Business Days during this period (the 27th, 30th, and 31st of December and the 2nd (Australia Only), 3rd, 6th to the 10th of January), the Fronde Service Desk and support teams will be operating as normal.
We will not unless under an Emergency Change Management Process, undertake any Change Requests during this period.
1300 200 334 (Australia)
0800 375 537 (New Zealand)
Level 1, 222 Lambton Quay,
Wellington 6011
PO Box 11-545
Wellington 6142
Phone: +64 4 499 3000
Level 5
23 Customs Street East
PO Box 106-003
Auckland City 1143
Phone: +64 9 377 2400
Level 2
636 St Kilda Road
St Kilda
VIC 3004
Phone: 1300 850 900
Level 6
50 Berry Street
North Sydney
NSW 2060
Phone: 1300 850 900
