Balance cost and revenue centres using people and technology collaboration.
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"The customised system has given us a 360-degree view of each case as a whole, as well as providing us with a backend financial solution for our business, so it meets both our internal and external requirements equally well."
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"I didn’t just want to implement a CRM. I wanted to completely transform the way we operate and ‘do’ business. ECL Group offers some really awesome services; we just needed the technology to keep up with our growth and vision."
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"Building anticipation across the business was key to the Google Cloud transition. We wanted employees to feel completely comfortable with the upcoming change, and be ready to use Google effectively once we went live. I would say the communications leading up to Go Live was a critical factor in the overall success of the implementation."
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"Our collaborative relationship with Fronde made it relatively straightforward to overcome the inevitable technical challenges that accompany any new software implementation. The team helped provide a new perspective on how to view the software and encouraged us to let the technology lead the development of our business processes, opening up new opportunities to get value where we might not have expected it."
Technology has the ability to shackle a business, as much as it has the ability to enable it. So how do you ensure you’re making the right decisions, and that your investments in digital will enable you to reinvent how your business operates as a whole?
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Mr Delamore is currently the GM Marketing and Technology with Auckland International Airport (AIA) and in that role has been responsible for building and engaging with a growing large customer base, creating new digital platforms and transforming the technology operations.
