Now more than ever, customers and employees are expecting more from the companies they choose to do business with and work with. Customers expect a personalised experience anywhere and anytime (omnichannel), a seamless process where you have a complete single view of them, with added value for them and their communities. However, too often companies are unable to deliver on these expectations. Customer data sits in multiple systems, processes are disjointed, and marketing, sales and service teams don’t have the tools and information they must have to be effective.
Over 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. Customer Relationship Management helps companies understand their customers' needs and solve problems by better managing customer information and interactions — all on a single platform that’s always accessible from any desktop or device.
Connect to your customers in a whole new way. Build more meaningful and lasting relationships - better understand their needs, identify new opportunities to help, address any problems faster and deploy customer focused apps lightning fast. With a single view of every customer interaction you can sell, service and market like never before.
Get more leads, close more deals, and do more faster.
Increase customer loyalty, retention, and satisfaction.
Connect 1-to-1 with customers quickly and easily.
Anticipate customer wants based on past behaviour.
Monitor and manage your business anytime, from anywhere.
Fronde uses Salesforce technology to make your customer ideas a reality. We bring a breadth of capability from customer strategy through to technology delivery and support, integrating processes and systems to break down silos and deliver an interoperable, single solution. Research states on average 60% of CRM solutions fail. The #1 reason is due to poor user adoption resulting from poor integration. 1/3 of all transactions on the Salesforce platform are via API; initiated through integration. Unlike other Salesforce technology partners, Fronde has technical, change management, strategic, and integration skills to help your project be successful, and fulfil your specific business strategy and requirements.