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CRM

"On average, sales and marketing costs average 15%-35% of total corporate costs. So the effort to automate for more sales efficiency is absolutely essential. In cases reviewed, sales increases due to advanced CRM technology have ranged from 10% to more than 30%" Havard Business Review

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Customer satisfaction is more important than ever in today's challenging economic environment. 

Every organisations consumer and business customers are examining expenditure very carefully. It is critical that you know and understand your individual customers in order to optimise value per client. The advantage of a well-oiled CRM (customer relationship management) is that it not only helps retain customers but also extends the investment across the enterprise.

Extending CRM information into other systems and bringing other applications into CRM provides a richer portal for information and delivers on expectations of ‘one customer view'. Fronde has partnerships with the key CRM players - Microsoft and Salesforce.com - and is committed to delivering to clients the best possible CRM model for their business.

Fronde thrives on the more advanced CRM implementations where the customer is looking to extend functionality beyond traditional CRM and leverage the underlying platform as a way to quickly and easily build virtually any type of web application (PaaS). Fronde has experience in delivering the significant savings that can be gained from using a PaaS approach (with Force.com) over the more traditional approaches (e.g. 10 to 1 saving). Fronde's in-house teams capable of building .NET, Java and Force.com applications, we know where the benefits (and pitfalls) lie when using each of these platforms. This means our customers can get the best - and most cost effective - solution for their business.